Annoying, isn't it?
As the first point of contact for most businesses, you want to make a really good impression over the phone and if your customer can't get through, they're probably not going to be customers for very long.
Did you know that 80% of all business communication happens over the phone ? In the age of the internet, you'd be forgiven for thinking that emails and social media have taken over but the fact remains that 'people like people'. New -and even existing- customers like to be reassured that they're dealing with a genuine company and the vast majority of your enquiries will be telephone based. That's a lot of potential customers you could be missing out on. In fact, roughly 85% of customers whose calls are not answered will not call back .
Furthermore, 60% of unhappy clients will take their business elsewhere because unless you are running a physical retail store, this phone call will be the customers most important experience with you -and they need to be impressed. It's for this reason that you need to ensure that no calls are left unanswered. Shockingly, it's estimated that businesses in the UK lose over £30 billion every single year due to missed calls.
So even if you're a small business, you never know when you could be missing out on that next big client.
How can Wize help?
We're a team of virtual assistants who provide small and medium businesses with a 'virtual' receptionist that can handle all your inbound calls. We'll answer calls and take a message, screen them or announce and forward them to you. We go above and beyond your everyday call answering service and can handle the call ourselves by taking messages, scheduling appointments or answering frequently asked questions so that your clients don't feel like they're talking to a robot with a script, but a real person.
Want to keep your customers happy? Give us a call on 02921 202 130 or email email@example.com for more information.
Calling all tradesman! Introducing the ultimate 'must have' tool for your business to take the pressure off your valuable daily workload. Wize VA have teamed up with Busi-Man Services to create this new service specifically for small contractors and businesses to take the pressure off your valuable daily workload.
We can provide a dedicated call answering service and landline number, where calls will be answered using your company name in a professional manner. We'll also make appointments for you, manage your day to day diary entries and send you reminders and bookings to give your company a more professional image and let you get on with the work that matters.
You can also register your business here and have your mail received/handled all for just £2 per day.
Additional bolt on options are also available which can cover other administration tasks giving you time to get on with your work and give you peace of mind that your business is in safe hands. Full list of services below.
Wize VA will keep your business ticking over, so that you can enjoy your time off without stress. Here are some of the tasks we can help you with while you're away:
1. Add business cards to database (£20 per 100)
If you're a fiend for networking, then you probably acquire a fair number of business cards on a weekly business and have a pile of them shoved in a drawer somewhere. That's a bunch of leads you're hiding away which could be turned into customers. Drop your business cards off to us and we'll compile them into a handy database for you, perfect for keeping your mailing list fresh!
2. Email sorting (from £20)
Come back from your holiday to an organised email box with the ’important’ and ‘junk’ emails separated to make confronting that inbox a little bit easier.
3. Holiday phone cover (£20 per week)
Worried about missing important messages? We can answer your phones, take messages and even text anything urgent to you. So you can enjoy your time away, safe in the knowledge that your business is being looked after.
4. Linked In contact sorting (£20 per 150)
Did you know that all of your LinkedIn contacts can be exported into a database? For £20 per 150 contacts, we can sort these into categories of your choice for focused campaigns.
Wize can also cover cover for other members of the team while their on holiday so if you need some help while you. We can help with a range of admin tasks such as electronic filing, audio typing and general PA services. It's a great alternative to hiring a temp as we will only charge for the work we do.
Ready to enjoy that fiesta, worry-free? Give us a call on 02921 202 130 or email firstname.lastname@example.org for more information.
Kelly has vast experience working in administration roles and at is responsible for call answering, event management and other general office duties. So when you give us a call, it's likely to be Kelly's friendly voice on the other side!
Kelly has been a friend of Team Wize for years, having previously worked with another company at Welsh ICE (the Innovation Centre we're based at in Caerphilly) and we were thrilled to be part of her wedding celebrations recently!
The standard fine for using a smartphone while driving is £200 and six penalty points on your licence, but if your case goes to court you could face a £1,000 fine.As a small business, we understand the need for entrepreneurs and small business owners to keep themselves fed and watered, and paying at a drive thru using your smartphone may seem like second nature.
Here at Wize, we're always going above and beyond for our customers, taking care of the smaller tasks that sometimes slip through the cracks, as well as the big important ones -like making sure you get that Friday afternoon McFlurry.
Introducing... Take-a-Wize! We'll take care of your order, the purchase and even the delivery of your favourite takeaways, saving you time and hassle!
Speaking about the new service, Managing Director Cariann said:
"I could see that a gap had opened up in the market. We spend a lot of time with entrepreneurs and we know how much they love their fast food and their smartphones. Introducing this service will ensure that the two don't cost our customers fines or the loss of their license."
We'll be rolling the service out locally throughout the month. For more information, please give us a call on 02921 202 130.
It's easy to focus on the bigger things and let the smaller tasks slide but you could be taking on too much. Trying to run every aspect of a business alone is a sure fire way to start missing deadlines and lose that all important work-life balance.
A lot of people may be put off by the thought of hiring a personal assistant to deal with the smaller (but essential) tasks of running a business as they can’t afford to hire someone full time, or even guarantee what hours their PA will be getting each week.
We can offer an alternative. Wize offers a great way of outsourcing some of those smaller tasks to relieve your workload as you can give us as little or as much work as you want and know you’ll get be getting the tasks done quickly and efficiently by a skilled team.
Some of the tasks we can help with are:
Diary management & organising meetings
Email management/ filtering
Travel & accommodation arrangements
Personal errands (purchasing cards/ gifts online)
Managing & updating social media accounts
Bookkeeping (invoicing/ chasing payments)
Additionally, we've got some great deals to help you celebrate the changing of the seasons and get your business into shape below, all for £20 per hour.
Research conducted by the RAC discovered that attitudes to mobile phone use behind the wheel has relaxed over the last couple of years, with those saying it was acceptable doubling from 7 per cent in 2014 to 14 per cent two years later.
As a small business, we understand the need to answer the phone or respond to an email when it may be a potential enquiry or new client especially if you're self employed, however, with the risk of fines, disqualification and -of course- your safety, there are better ways to ensure you don't miss that call.
If you know you're going to be unavailable, diverting your calls to a call answering service to pick up your messages could be just what you need.
For just 80p per call, Wize can answer your call, take a message or even handle enquiries.
For more information, email email@example.com or give us a call on 02921 202 130.
Who are we?
We're a team of virtual assistants who provide small and medium businesses with a 'virtual' receptionist that can handle your inbound calls. The team can answer calls and take a message, screen them or announce and forward them to you.
What makes us different?
We go above and beyond your everyday call answering service and can handle the call ourselves by taking messages, scheduling appointments or answering frequently asked questions so that your clients don't feel like they're talking to a robot with a script, but a real person.
In addition to our call answering service, Wize offer a range of other services such as general office admin , bookkeeping , event management and social media packages . We also have the below special deals which you can take advantage of when you sign up to our Saturday call answering service.
Business card input to database from £20 per 100 cards
LinkedIn contacts sorting £20 per 150 contacts
Purchase invoice sorting (scan & save to electronic files) from £20 per hour
There will be eight teams of eight in total, meaning a staggering 64 non-professionals taking part, amazing! The bigger event calls for a bigger venue so on May 13th, the teams will be performing two dances each in front of over 400 people at the Swalec Stadium in Cardiff! (Little bit scary!)
The eight teams all comprise of people from local businesses including Welsh ICE, Creazione, Creditsafe, Thomas Carroll, SSE, Plas-Y-Felin Primary School and nurses from the Breast Centre itself!
Plus FOUR members of Team Wize -Becky P, Becky W, Laura and Rachel are teaming up with Briony, Gareth, Graham and Steve from fellow Welsh ICE business WRi to form dance squad WRize! The team is coached by dancing pro Becky Long and have been practicing since before Christmas (check out some of their sweet moves below!)